Job title: Information, Advice and Advocacy Support Team Leader

Job reference: 107

Contract type: Fixed term, working until 31 March 2018

Hours: 37 hours, 5 days per week, Mon-Fri 9am - 5pm

Location: Office Based, Birmingham

Salary: £22,500.00 – £25,623.00 per annum (dependent on experience) + Benefits

Closing date: 9am on 24 November 2017

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: An exciting opportunity has arisen for a full time “Information, Advice and Advocacy Support Centre (IAASC) Team Leader” to join our busy team working from our Birmingham office on a fixed term contract until March 2018.

About you: You will be supporting IAASC with the effective delivery of high quality information, advice and advocacy services delivered across the centre. You will ensure staff are supported to meet the Key Performance Indicators for contracts delivered through iAASC.

You will also be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations. You will be a confident, positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit

Closing date: 9am on 24 November 2017

Interviews: Due to take place on Friday 1 December 2017

Full job description: TL_JD_Feb_2016.pdf

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to or if you are having any problems, call 01438 846023.

For an informal discussion please call 0300 456 2370 and leave your contact details for Sleina Whinnery or Abdul Raheem, Community Manager to call you back.

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.